Drive Customers and Engagement with Automation and Personalization
Salesforce
Scalability and customization are key reasons to adapt Salesforce customer relationship management solution. Considering client at the core and then all company’s actions to achieve effective marketing, sales and customer service makes a comprehensive CRM solution.
Sales
Lead to Quote Cycle implementation with KPIs and Dashboards, Sales Call reporting with Outlook integration of activities
Community
Customer and Partner communities with multiple profiles and configurations, Sites with advanced UI
Keep your customers with you, forever
Microsoft CRM
A customer relationship management (CRM) system increases a firm’s profitability by effective sales and marketing operations along with maintaining an effective prospect pipeline management
A strong, cloud-based CRM software solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationship is stored.
With Microsoft Dynamics 365 organisations can choose a stand-alone application to meet the demands of day to day sales and marketing operations.
- Engage more effectively and win more deals
- Sell smarter with embedded insights
- Innovate with a modern and adaptable platform
- Use AI capabilities to track customer relationships
- Automate sales execution
- Increase customer demand
- Create seamless customer experiences
- Improve marketing results with multichannel campaigns
- Nurture sales-ready leads
- Field service technologies allow technicians in the field to update work order details in real time
- Fix problems before you realize
- Detect, diagnose, and solve problems with IoT and predictive technology
- Automatically creates and schedule work orders
- Field service provides more personalized service by giving technicians a 360-degree view
Tailored customer services across channels, AI enabled and giving insights to resolve issues proactively
Next Generation SAP CRM solution
CRM C/4HANA
SAP CRM is a cloud-based customer experience and e-commerce solution. SAP C/4HANA is believed to give a makeover to the CRM market by merging CRM and marketing automation applications.
This package of applications enables organizations to have holistic 360* view of the entire customer life cycle journey along with allowing companies to gain insights and make decisions on the entire sales cycle.
- Helps build detailed customer profiles, understand customer intent in real-time and deliver relevant experiences
Manages the sales cycle from lead to sales quote and order, also supports in activities like visits, phone calls and emails
Helps companies save time on incentive plan creation, transparency in incentive payout and thus increasing employee satisfaction.
- Field service technologies allow technicians in the field to update work order details in real time
- Fix problems before you realize
- Detect, diagnose, and solve problems with IoT and predictive technology
- Automatically creates and schedule work orders
- Field service provides more personalized service by giving technicians a 360-degree view
Supports the entire post sales cycle along with dealer/sub-dealer service set up, call centre functionalities and warranty management
Backs technicians with mobility options and to carry out tasks like maintaining a checklist and stock replacement
Tailored customer services across channels, AI enabled and giving insights to resolve issues proactively
